All products have a 20 day return policy unless otherwise marked.
A Few Things to Know
Products must be returned in their original packaging with all accessories, media, cables, chargers etc.
Refunds may take up to 20 days depending on warehouse. Although, most returns are processed within a week.
Refunds will be processed back to the original form of payment.
Types of Returns and What to Expect
Unwanted - You will be refunded the cost of the product.
Returned to Sender - You will be refunded the cost of the product minus return shipping expenses.
Lost in Transit- We will initiate a claim with the carrier, if the item is found/delivered to customer the claim will be closed, If there was insurance on the order and the carrier approves the claim then you will receive a full refund.
Defective - You will receive a full refund, it is up to you if you want to purchase a replacement.
Damaged - Damages must be reported within 4 days of package delivery and we will initiate a damage claim with the carrier. You will need to provide proof of the damage (usually photo(s) will be requested) If the claim is approved by the carrier, you will receive a full refund.
Missing Part(s) - In most cases we will get the warehouse to send the missing part(s), if this is not an option it will be treated as a not as described return.
Not as Described - If a product arrives not as described, we will review it on a case by case basis and may ask for additional information, if the item is found to actually be "Not as Described" you will receive a full refund.
Shipping Labels - Buyers are responsible for return shipping on all returns, although in some cases we may send a return label.
For returns and refund, please send an email to lilacfurnishings@gmail.com.
